1.

What organisations are behind the Oakley Support Network?

It was established by representatives from local community organisations, including the Oakley and Deane Parish Council, Oakley Community Association and St Leonard’s Church.

2.

What geographical area does the Oakley Support Network cover?

It covers the residents of the Hampshire villages of Oakley, Deane, Newfound, Malshanger and

Wootton St Lawrence.

3.

What sort of help does Oakley Support Network offer?

There is a list of tasks that Oakley Support Network can help with in the Ask for Help section of the Oakley Support Network website.  Please don’t worry if the help that you need is not on that list.  You can write it in the “Other” section of the form.

4.

Can I ask for help on behalf of a relative?

Yes, you can fill out your relative’s details and help needed on the form.  At the end of the form, there is a field in which you can add your details and ask us to contact you if that would be helpful.

5.

When are the telephones manned?

[tbc]

6.

Who can I call if I need help urgently?

When you call the helpline number, you can select the option for urgent help and a volunteer will either speak to you directly or call you back within 1 hour (between 8am and 10pm).

7.

Is there a phone number that I can call if I need urgent help outside normal hours?

[tbc]

FAQ + Guidance

8

Can you help me if I don’t really need help with tasks; I just feel very isolated?

Yes, you can ask for someone to phone you from time to time to check that you are okay.  Also, there is a notes space at the end of the Ask for Help form in which you can write that you are feeling very isolated.  We can then tell you about activities that are being set up to help you to stay in contact with people around you.  You will also find lots of helpful ideas in the Activities section of the Oakley Support Network website.

9

Will someone contact me when I have submitted the Ask for Help or Volunteer form?

Yes, a volunteer from the Oakley Support Network will contact you within 24 hours of receiving your form.  If you have given us your email address, we will contact you by email, so please check your junk folder if you haven’t heard from us!  If we don’t have your email address, we will call you by phone.  If you have an urgent need, please call 01256 268700 and select the option for urgent calls, rather than submitting a form.

10

How will I know that the Volunteer that phones me is from the Oakley Support Network?

You will have the option to write a memorable word on the form when you fill it in.  The Oakley Support Network volunteer will then say that memorable word when they call you.  If you don’t want to specify a word, then you can ask the volunteer details like the day/month of your birth and the help that you requested or offered, in order to confirm that they are from the Oakley Support Network.

11

How do I know that the data that I submit to the Oakley Support Network will be safe?

We operate a very strict data protection/control policy for the personal data held by the Oakley Support Network.  If you would like to read our Privacy Policy, please follow this link.

12

What tasks can I volunteer to do?

There is a list of day to day tasks that many local residents will need help within the Volunteer section of the Oakley Support Network website.  We also need help to operate the Oakley Support Network, eg technical support, call handling, administration.  If the help that you want to offer is not on the list, please write it in the “Other” section of the form.

13

What happens if I volunteer to help and then have to go into self-isolation?

You can change the tasks that you are volunteering to do at any time.  There are some tasks that you can do when you are self-isolating if you would like to!

14

Can I volunteer if I am self-isolating?

Yes, there are plenty of ways to help when you are self-isolating, eg call handling, data entry, phoning people to check that they are okay.

15

Can I volunteer if I am under 18 or over 70?

Yes!  There are plenty of opportunities to volunteer, whatever your age!

16

I can only volunteer for a couple of hours each week.  Is that enough?

Yes, you can volunteer as much as you like.  There is a field on the form for letting us know how much you would like to volunteer.  There is also a notes section on the form where you can write additional information, such as “evenings only” or “just weekends”.  You can change the amount of volunteering time that you offer at any time.

17

Can I volunteer or ask for help through the Oakley Support Network if I live outside the Oakley Support Network area?

At the moment, we only have sufficient resources to accept requests for help or offers of help from residents in Oakley, Deane, Newfound, Malshanger and Wootton St Lawrence.  There is a Basingstoke Covid site, where people can offer help or ask for help in dealing with the Covid 19/Coronavirus in Basingstoke https://www.facebook.com/groups/192925425468492/?ref=share 

There is also a National COVID19 site, which lists and has the Facebook pages/websites of about 900 communities across the UK https://covidmutualaid.org.

18

Who is Decanha Ltd and what is their relation to the Oakley Support Network?

Decanha Ltd is an IT consultancy based in Oakley, which is providing IT infrastructure and data control services free to the Oakley community.

Oakley

support network

Oakley, Deane, Newfound, Malshanger & Wootton St Lawrence


WE ARE HERE TO HELP

Community Coronavirus/COVID-19 support and assistance

01256 268700

9am - 5pm Monday - Saturday

Registration required on first use. 

This website is being hosted and operated by Decanha LTD. It is being run at zero cost and donated to the Oakley Village Community. Decanha LTD is a single-director firm run by a resident of Lightsfield, Oakley, and is a legal business entity the community is using to provide infrastructure/computing services such as this website, the phone system and other communication technologies. Decanha LTD is also acting as the data controller for all personal data submitted through the Village Community Support website, forms & phone system, with support from the community members. 

Registered Company Number: 12414466

Director: Robert Stephen de Canha-Knight

Registered Office Address: 14 Lightsfield, Oakley, RG23 7BL

Data Protection Officer: Robert Stephen de Canha-Knight      ICO Registration Number: ZA640626

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